1. What are your service hours?
Our service hours are Monday-Friday 7:00am - 6:00pm and Saturdays 7:00am - 5:00pm. Our service department is closed on Sundays.

2. Do I need to make an appointment?We recommend to all customers that they make appointments! This allows us to make your visit to our service department as pleasant and efficient as possible.

3. How do I make a service appointment?
Whenever you have any concern about your vehicle, feel free to contact us at 275-4565, and ask to speak with our appointment coordinator. We'll take some information from you about your car and the nature of the problem. We can then schedule the appointment. It's that easy!

4. Can I drop off my car after hours
Yes, we do have a "Night Owl"/"Early Bird" envelope that you can fill out if you need to drop off your car outside of the normal service hours. Make sure you leave plenty of contact numbers…and of course, the keys to your vehicle!

5. Will my vehicle be serviced at the time of my appointment?
Your scheduled appointment time is reserved for you and your service advisor to review the nature of your vehicle's problem. Explaining things like the sound your car makes, smells and warning lights to your service advisor can help to expedite the diagnostic process. The repair schedule is dependant on the severity of the problem and the availability of parts.

6. How long do repairs take?
The estimated time of repair is dependant on the severity of the problem and the availability of parts. However, we are committed to providing you with answers about the repair process and your vehicle as soon as we can.

7. What is a Service Advisor?
Our Service Advisors are committed customer service employees with detailed knowledge of the service process! You can usually identify them as the individuals greeting the customers in the morning. If you have any questions, please feel free to ask any Service Advisor.

8. Will my Service Advisor call me with an estimate of my repair?
Yes, we will call you to let you know the problem as well as the repairs necessary to correct the problem. So that we may serve you better, please leave your Service Advisor a complete list of contact numbers!

9. Will my Service Advisor call me when my vehicle is completed?
Yes, once the repairs are completed on your vehicle, your Advisor will contact you and you can then pick up the car at your convenience.

10. What kind of payment do you accept?
We accept cash and all major credit cards.

11. Does Rich Ford have a payment plan for repairs?
At this time we do not have a repair payment plan. Full payment is required at the time you pick up your vehicle.

12. Do you have a loaner vehicle program?
Insurance requirements do not allow us to provide any loaner vehicles. In some cases, your extended warranty will cover the cost of a rental car during the repair period. If you have any questions, please ask your Service Advisor.

13. Do you have a courtesy shuttle available?
Yes, our courtesy shuttle can take you anywhere in the Albuquerque Metro area. The shuttle hours are Monday thru Saturday, 7:30am - 4:00pm.

14. How much is an Oil Change?
Our oil change is $24.95 for most gasoline engines and $64.95 for most diesel engines.

15. How long does an Oil Change take to complete?
Depending on demand, an oil change can take from 30 to 45 minutes to complete. However, for your convenience, we have a coffee shop that is open till 3pm and a courtesy lounge.

16. Is my vehicle safe if left overnight at your facility?
Yes, we have a security fence around our service lot and our dealership is patrolled by security.

17. How long is my warranty on my Ford vehicle?
All Fords come with a limited 36-month/36,000 mile warranty. However, to avoid any costly repair expenses at the end of your contract, we always recommend that our customers purchase an extended warranty at the time they purchase their vehicle.